Support & Help Center

Q: What is ZooBox Connect?

A: ZooBox Connect is a professional delivery app for drivers and couriers working with the ZooBox platform. It provides real-time tracking, push notifications, QR scanning, and delivery verification tools.

Q: Who can use ZooBox Connect?

A: The app is designed for authorized delivery drivers and couriers who have an active account with the ZooBox delivery platform.

Q: Why does the app need location permission?

A: Location services are essential for real-time delivery tracking, route optimization, and providing customers with accurate delivery updates.

Q: Why does the app need camera permission?

A: Camera access is required for QR code scanning (package verification) and taking delivery proof photos.

Q: Is my data secure?

A: Yes. All data is encrypted in transit using HTTPS. We follow industry-standard security practices and comply with GDPR and other privacy regulations. See our Privacy Policy for details.

Q: How long is my data stored?

A: Location data is retained for 90 days, delivery photos for 1 year, and account information while your account is active. You can request data deletion at any time.

The app won't open or crashes on launch

Try these steps:

1. Force close the app and reopen
2. Restart your device
3. Check for app updates in the store
4. Uninstall and reinstall the app
5. Contact support if the issue persists

Location tracking isn't working

Check that:

1. Location services are enabled in device settings
2. The app has location permission (Settings → Apps → ZooBox Connect → Permissions)
3. GPS is enabled on your device
4. You're not in an area with poor GPS signal

Push notifications aren't working

Verify that:

1. Notifications are enabled in device settings
2. The app has notification permission
3. Do Not Disturb mode is not blocking notifications
4. Background app refresh is enabled (iOS)

Camera/QR scanner isn't working

Ensure that:

1. Camera permission is granted
2. Camera lens is clean
3. QR code is well-lit and in focus
4. You're holding the camera steady

How do I accept a delivery?

New delivery requests will appear in the app with push notifications. Review the details and tap "Accept" to begin.

How do I scan QR codes?

Tap the QR scanner icon, point your camera at the package QR code, and the app will automatically verify the package.

How do I take delivery proof photos?

When completing a delivery, tap the camera icon to take a photo of the delivered package as proof of delivery.

What if I lose internet connection?

The app will detect connectivity issues and notify you. Some features may be limited offline, but the app will sync data once connection is restored.